http://www.npr.gov/NPR/html_NPR/Repts_of_NPR.html
The National Performance Review (NPR) Reports page offers users an archive of NPR's reports. Users will find hypertext versions of 'Creating a Government that Works Better and Costs Less: Status Report 1994 ,' 'Putting Customers First: Standards for Serving the American People,' and 'From Red Tape to Results: Creating A Government That Works Better and Costs Less.' There are also links to 38 specific agency reports, system reports (such as Human Resources), and a link to the NPR Home Page.